Our services form an integral part of a vendors "go-to-market" strategy and are aimed at promoting product and customer value through knowledge transfer.

The tangible benefit of our services are realized in the following targets:

• Increasing customer satisfaction

• Increasing customers loyalty

• Reducing support costs

• Increasing sales

What you get

• High quality, professionally written documentation at cost-effective prices.

• Documentation revision control and management at NO COST.
  (This alone is worth investigating. Most companies pay high costs for documentation management).

• Output to all formats at NO COST (PDFs, HTML, JavaHelp, CHM, RTF and more).

• Savings by eliminating your documentation software licensing and purchasing costs.

• Flexability to produce documentation customized to your customers needs.

• Reduction in documentation maintenance costs through increased content reuse.

• A real-time integrated documentation development process.

• Complete status and progress transparency.
  (no more long weeks and months to just get a draft of a document).

• Consultation from highly qualified Senior Consultants, Information Architects and Documentation Specialists.
  

How We Deliver Such a Tall Order

With InWords you honestly don’t need to worry about the “how” anymore, we do it all for you. To put your mind at ease we'll explain it anyway:

• Our highly qualified, international pool of resources will ensure that you get the quality and skills you may not have in-house (such as: technical writers, information architects, designers, illustrators, editors, just to name a few).

• Single Sourcing using DocBook XML will give you all the outputs at the click of a button (don’t worry you don’t have to click, we do that also).

• Our methodologies will provide you with increased reuse of your documentation to cut your costs by at least 50% in the long term.

• Our methodologies will provide you with maintenance at a fraction of the cost.

• Our collaborative authoring processes and systems give you integrated documentation development with engineering and marketing (we put an end to the long weeks and month of waiting for a single draft of a document). The engineers and programmers simply LOVE this process.

• Single Sourcing will provide you with the ability to cost-effectively manage custom documentation sets for customers.

• We put an end to software licensing and purchasing that cost you money. All the systems we provide with our service are at NO COST.

• We will even help you implement these systems in your organization. It will only cost you the consultation to get them running. If it is necessary, we will even provide online training and support for your team. Then you will be totally independent to do your technical writing in-house with all our benefits. How is that for “no vendor lock-in”?

• Last but not least, you may be asking yourself why cost-effective? Beyond all the cost reductions you gain from our systems, methodologies and processes, we are cost-effective because of our location. You will find that our prices for writing, implementation, consultation, online training, document conversions and just about everything else will be at a very competitive rate for the high quality service we provide.